An example of utterly wonderful service.

My trusted old Leatherman supertool knife which I bought well over a decade ago somehow got itself ‘blocked’ and would not open. These Leathermen are the best knives and utility tools around, by the way.

So I looked on the Internet and found that under my 25-year warranty I could send the tool to Whitby & Co here in the UK for repair, no questions asked.

The tool was duly sent off late last week. And this morning a complimentary brand new monster Leatherman Core in leather sheath has just appeared. No charge!

Does service get sharper than that?